Warranty Center
Customer satisfaction is very important to us, and our warranty is a big part of that. We are here to help.
If you have a warranty claim, we will work with you and your shop to determine the best steps in the repair of your vehicle.
NOTE: To qualify for warranty coverage your claim must be handled by our warranty agents, with proper documentation PRIOR to work completion. Any work completed without proper authorization will not qualify for warranty coverage.
Quick Links
How To Open A Warranty Claim
If you have a problem with a product you purchased from us:
- Please make sure your warranty registration is completed.
- Please have your purchase invoice number available.
- Please call 1-888-842-0023 during warranty center hours (8:30am-5pm EST).
We are also available via email - please email [email protected] and include your name, your purchase invoice number, and the reason for contacting us. We will respond as quickly as possible.
Frequently Asked Questions
If you have a problem with a product you purchased from us:
- Please make sure your warranty registration is completed.
- Please have your purchase invoice number available.
- Please call 1-888-842-0023 during warranty center hours (8:30am-5pm EST).
We are also available via email - please email [email protected] and include your name, your purchase invoice number, and the reason for contacting us. We will respond as quickly as possible.
If you have a problem with a product you purchased from us:
- Please make sure your warranty registration is completed.
- Please have your purchase invoice number available.
- Please call 1-888-842-0023 during warranty center hours (8:30am-5pm EST).
We are also available via email - please email [email protected] and include your name, your purchase invoice number, and the reason for contacting us. We will respond as quickly as possible.
Your product warranty coverage depends upon when you purchased from us.
For more information, please visit our warranty coverage page.
Please visit our warranty registration page.
After registering your warranty and properly working with our team for repairs, there are two steps to complete.
1. Return All Parts Involved In The Warranty Claim
Email [email protected] or call 1-888-842-0023 and we will make arrangements to pickup the parts that need to be returned for the warranty claim.
Parts must be returned to allow for inspection.
2. Request Reimbursement
After returning the parts, provide a copy of your receipt along with a detailed description of the work and labor completed for your warranty claim via email to [email protected].
This serves as your request for payment of any qualifying claim reimbursements.
If there are small parts involved in your claim, then please ensure that the purchase receipt for any small part is provided to us with your labor repair order/ receipt.
Please note that the warranty covers replacement parts at cost, but no shop mark-ups are covered.
If your claim involves a field repair, small parts can be used to get your vehicle up and running.
There are options with small parts claims:
- We can provide the parts at no cost to you or the shop, OR
- The shop can purchase parts on your behalf.
The warranty requires a parts purchase receipt be sent into the claim ticket along with the return of the defective parts, and the shop labor repair order.
A warrantable small parts receipt shows where the part was purchased from, the part number and the actual cost of the part.
A shop repair order (with the labor hours and the part) all on one receipt is not acceptable.
Here's an example of an acceptable small parts receipt:
Finally, please note that an approved claim covers labor and parts at cost but there is no allowable coverage for shop mark up.
Replacement coverage for a No Fault warranty is simple and easy!
Please complete your warranty registration, and contact us to open a claim. Once the shop has the vehicle, we can document what they have for the diagnostics, and move quickly to determine if a replacement is needed.
We will work directly with your shop technician to learn what happened and what the status of the product is.
- Did the engine overheat?
- Was the engine allowed to run with no oil?
- Did the piston top sustain damage?
NO PROBLEM!
Once we know what has happened, we will send out a replacement if it is deemed that a repair is not feasible.
Just reach out and we will work together to determine next steps.
Our Pure Care™ warranty offers $150 towing coverage for any open claim involving authorized warranty repairs.
Please send in your towing receipt, and we will process this as part of the warranty reimbursement once the claim is completed. Email: [email protected]
Our Pure Care™ warranty offers rental car coverage up to $350.00 for any open claim involving authorized warranty repairs.
It's easy!!
Obtain your rental car from the certified rental car facility of your choice and attach the paid receipt that shows the type of vehicle, dates utilized and the total amount paid.
This reimbursement will be paid with the claim reimbursement once the warranty claim is completed.
Please note the maximum amount covered is $350.
Our Powertrain Pure Care™ warranty will assist you with 2 hours of diagnostic coverage up to $110 per hour. The amount per hour is based on the shops advertised labor rates, any claims higher than the advertised rate will not be honored.
If the shop is charging you for diagnostic time, please send in your repair order that shows the time spent on the diagnostic - and we will add any warrantable diagnostic to your claim reimbursement up to the 2hr coverage amount.
Powertrain Pure Care™ warranty reimbursement is easy!
Ensure you have returned all warranty parts to us.
Use the below email to submit receipts for your qualifying warranty reimbursements. Once on these are on file, and all required parts are returned the claim can be moved to payment status for processing.
Please use the same email for any questions regarding warranty payments.