Find quick answers to your questions below...

What is a Core Charge?

Core charges are a deposit that is charged when an item is purchased, typically. This is in place so the remanufacturer (Powertrain Products) can offset the cost of getting more units to rebuild if customers do not return their old one. We have revolutionized the industry by being one of the first remanufacturers to not require payment of the core charges up front. When you purchase an item from Powertrain Products Inc you will see a core charge on the invoice. This is refundable once returned to us if you paid up front. If you opt to waive the core for 15 days it is not collected but will still show as a balance due on your invoice. When you are ready to return your core, simply visit our core pick up section and fill our our simple core return form. We cover the return shipping cost, email paperwork and schedule trucks. You only need to print paperwork, when necessary, and have yourself or mechanic at the location for pick up. **Please note, cores need to be retuned in usable, unbroken, complete and or assembled condition; If not, you will be subject to a full or partial core charge depending on condition. Ask your sales person for details to avoid unexpected charges. Cores are returnable for up to 6 months after the delivery date.

Are the Engines Complete?

Most of the engines we sell are known as complete long block engines. This is a common term in the industry & represents a re-manufactured engine containing the block with heads installed as well as gaskets & oil pump. In most cases external parts are cleaned & re-used. ex: oil pan, timing cover, valve covers, intake, starter, etc. There are many engines that we do stock now with the oil pan & timing cover on & ready to go. Just ask you sales representative how the engine for your vehicle is sold.

Are there shipping charges?

Shipping rates are different for different types of products and are subject to change at any time. For the lower 48 states, residential shipping charges are:

  • Engines and Transmissions: $249
  • Transfer Cases: $175
  • Differentials: $349
  • Cylinder Heads: $25
  • Areas of New York, Long Island (and surrounding area), Cape Cod (and surrounding area), and the Florida Keys are subject to additional freight charges.

For Alaska and Hawaii, shipping costs can vary greatly and in some cases may not be available. If you live in one of these states, please contact us for a shipping quote. Also, discounted shipping is available for commercial delivery.

Please keep in mind that deliveries are made on a tractor trailer combination and is at the drivers discretion if they can deliver in your driveway, cul-de-sac, neighborhood, etc. If the driver feels they cannot safely navigate the truck in your area they will deliver to the closest accessible point. This would not change the residential shipping rate.

Shipping Time?

Shipping time depends on many factors. The first being if we have the product you need in stock. If it is in stock then it can typically ship by the next business day after your order is received. The other factor is how far it has to ship. This depends on your location. We typically can deliver to any location within 5 days. Many are next day & your sales representative can give you an estimate of delivery time. This is always an estimate as our products availability changes daily due to demand. Our sales representatives can give you an idea of shipping time on any item prior to placing your order.

Find quick answers to your questions below...

What is a Core Charge?

Core charges are a deposit that is charged when an item is purchased, typically. This is in place so the remanufacturer (Powertrain Products) can offset the cost of getting more units to rebuild if customers do not return their old one. We have revolutionized the industry by being one of the first remanufacturers to not require payment of the core charges up front. When you purchase an item from Powertrain Products Inc you will see a core charge on the invoice. This is refundable once returned to us if you paid up front. If you opt to waive the core for 15 days it is not collected but will still show as a balance due on your invoice. When you are ready to return your core, simply visit our core site and fill our our simple core return form. or call us here to have the arrangements made to pick up the core. We cover the return shipping cost, paperwork & arranging the truck; You would simply need to have yourself or mechanic at the location for p/u. Cores are returnable for up to 6 months after the delivery date.

Are the Engines Complete?

Most of the engines we sell are known as complete long block engines. This is a common term in the industry & represents a re-manufactured engine containing the block with heads installed as well as gaskets & oil pump. In most cases external parts are cleaned & re-used. ex: oil pan, timing cover, valve covers, intake, starter, etc. There are many engines that we do stock now with the oil pan & timing cover on & ready to go. Just ask you sales representative how the engine for your vehicle is sold.

Are there shipping charges?

Shipping rates are as follows and are subject to change at any time and vary depending on location.

  • Lower 48 states shipping rates to business locations are $175.00 round trip
  • Lower 48 states shipping rates to residential locations are $225.00 round trip

This will include a liftgate equipped truck if requested at the time of purchase.

Please keep in mind that delivery is made on a tractor trailer combination and is at the drivers discretion if they can deliver in your driveway,culdesac,neighborhood, etc. If the driver feels they cannot safely navigate the truck down your road then they will deliver as close as possible. This would not change the residential shipping rate.

Shipping Time?

Shipping time depends on many factors. The first being if we have the product you need in stock. If it is in stock then it can typically ship by the next business day after your order is received. The other factor is how far it has to ship. This depends on your location. We typically can deliver to any location within 5 days. Many are next day & your sales representative can give you an estimate of delivery time. This is always an estimate as our products availability changes daily due to demand. Our sales representatives can give you an idea of shipping time on any item prior to placing your order.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns

Policies


International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Warranty Registration
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
No Fault Warranty
How do I contact you?