Policies



Purchase Policy

All item prices are listed on site & may vary at any time.

  • Credit Cards Accepted - Visa, Master Card, Discover
  • Certified Funds - are accepted but must be mailed & may be held until cleared due to the rise in internet fraud we have been forced to take this precaution.
  • Cod - no cod shipments at all
  • Cash - cash sales are only permitted if item is being picked up & is in stock if the item is a special order or transfer it must be paid in full up front.
  • Paypal - All payment via paypal are accepted if using there e-check option your shipment may be held up to 4 days until e-check clears normal paypal credit card or balance transactions have no hold

Shipping Policy

All items that are in stock will ship the same day payment is cleared up to 3:00 p.m. Payments received after this time will ship the following day. Any orders submitted on the weekend will ship the next business day.

WARRANTY & DISCLAIMER REGISTRATION

Right-Click Here To Download Your Warranty Registration Form

Complete Product Warranty Disclaimer and Warranty Registration information can be viewed and/or downloaded for printing.

If you have any questions regarding Powertrain Products, Inc warranty, please use the online form to Contact Us, or phone (888) 842-0023 Monday through Friday between the hours of 8:30am and 5:30pm EST.

Click Here To Visit Our Warranty Page

Return Policy

In Stock Items-All return must be authorized first.The customer is responsible for all freight on cancelled orders regardless of the reason it is cancelled. There will be a 10% restocking fee on top of the incurred shipping costs.When you call you will receive a cost of total deduction to cover freight charges both ways. In the event financing was used you will be asked to pay for the restocking fee prior to returning the item. On items paid in full at time of sale the fees will be deducted from your refund.

Special Order Items- All special order or special build items are not returnable for credit these sales are final so please ask any questions up front.
Installed Items- Any item that has been installed and/or ran is not returnable.

If you have any questions we encourage you to ask before paying for any item we are here Monday - Friday 8:30-5:30 to answer any & all question. Also in most cases emails on the weekend or holidays will be answered within 24 hours.

How We Protect Your Privacy

This privacy policy tells you how we collect, use, and protect your personal information. By visiting our website, you accept and agree to the terms and conditions of this privacy policy. In particular, you consent to our collection and use of your personal information as described in this privacy policy.

Minors

We do not provide services or sell products to children. If you are below the age of 18, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information.

Policy Is Part Of Our Terms And Conditions Of Use

Our privacy policy is part of, and subject to, our website’s terms and conditions of use. You may view these terms and conditions on our website.

The Type Of Information We Collect From You

Like most places on the Internet, simply by visiting our website you automatically tell us certain information. This includes basic information such as your IP address, when you visited, the website from where you came prior to visiting us, the website where you go when you leave our website, your computer’s operating system, and the type of web browser that you are using. Our website automatically records this basic information about you.

And like many other websites, we may use cookies. In plain English, this means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

We may also collect any data that you provide us by posting it at our website or by e-mail. You can always choose not to provide us with information. However, if you do withhold information, we may deny you access to some or all of our website’s services and features.

Some transactions between you and our website may involve payment by credit card, debit card, checks, money orders, and/or third party online payment services. In such transactions, we will collect information related to the transaction as part of the course of doing business with you, including your billing address, telephone number, and other information related to the transaction.

What We Do With Your Information

We may use your anonymous information to operate our website’s business activities. Any personal data (that you voluntarily give to us) may be used to contact you about changes to our website, new services, or special offers, resolve disputes, troubleshoot issues, and enforce our website’s terms and conditions. None of this data will be shared with unauthorized third parties.

Where required by law, we may provide information about you to law enforcement or other government officials for purposes of fraud investigations, alleged intellectual property infringement, or any other suspected illegal activity or matters that may expose us to legal liability.

In an effort to present you with advertisements about products and services that may be of interest to you, we may allow some third party companies to use non-personal (and anonymous) identification information about your online behavior and usage. This information may include (but is not limited to) your browser type, click stream data, the types of advertisements you engaged with and the time and date of your visits to this website.

Opting Out of Third Party Data:

If you do not wish to participate in these anonymous tracking activities, you have the option of opting out by using one of the services below.

The Network Advertising Initiative: www.networkadvertising.org

The Consumer Choice Page at: www.aboutads.info

The IAB UK’s industry opt-out at: www.youronlinechoices.com

Your web browser (Chrome, Firefox, Internet Explorer, Safari, etc.) may also be used to delete and/or control the use of cookies. Please reference the help-section of your browser particular browser for more details.

User Names And Passwords

Your access to parts of our website may be protected by a user name and a password. Do not give your password to anyone. If you enter a section of our website that requires a password, you should log out when you leave. As a safety precaution, you should also close out of your web browser completely and re-open it before viewing other parts of the Internet.

Your Use Of Information And Unsolicited Junk E-Mail

If you obtain personally identifiable information about another website user, you are not allowed to disclose this information to anyone else without the consent of the user and our consent too.

We hate junk e-mail (Spam). Information you obtain from our website about us or other site users cannot be used by you or others to send unsolicited commercial e-mail or to send unsolicited commercial communications via our website’s posting or other communication systems.

Your Voluntary Disclosure Of Information To Third Parties Who Are Not Our Suppliers

You may choose to provide personal information to website visitors or other third parties who are not our suppliers. Please use caution when doing so. The privacy policies and customs of these third parties determine what is done with your information.

Autoresponders

We may use autoresponders to communicate with you by e-mail. To protect your privacy, we use a verified opt-in system for such communications and you can always opt-out of such communications using the links contained in each autoresponder message. If you have difficulties opting out, you may contact us by sending an e-mail to support[at]powertrainproducts.net, or sending us mail to the address listed below.

Policy Changes

The terms of this policy may change from time to time. If such changes are made, we will notify you by a notice posted on our website’s home page of the changes that have been made. If you disagree with the changes that have been made, please contact us (by e-mail, using a website contact form, or in writing by mail), and any changes made to this policy will not apply to information we have collected from you prior to making the changes.

If you are concerned about the topic covered by this policy, you should read it each time before you use our website. Any questions or concerns about this policy should be brought to our attention by sending an e-mail to support[at]powertrainproducts.net and providing us with information relating to your concern.

You may also mail your concerns to us at the following address:

POWERTRAIN PRODUCTS INC.520 Thompson Creek Rd.Stevensville, MD 21666USA

This privacy policy was last updated on 09-11-2018.